Exchanges & Refunds

At Little Luxe Bubbas we offer a 30 day return policy for any items that are faulty or not to your expectations covered by our 30 day guarantee.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Please email us at hello@littleluxebubbas.com along with your order number, photos and clear explanation of the issue you are facing in regards to your order to organise a return. Please note all return postage must be paid by you and you just provide us with the return tracking number.

FAULTY ITEMS

If you have received a faulty item please email us at hello@littleluxebubbas.com along with your order number and a photo and clear explanation of the fault you have received.

Once we have reviewed your faulty item request we will happily exchange or refund your item once we can confirm the fault. 


ORDER CANCELLATIONS

Please note we do not offer refunds for change of mind in accordance with Australian Consumer Law.

On a rare occasion, we may offer a refund but a cancellation fee will apply.

• Cancellation fee is 15% of your order to total

 

RETURN SHIPPING

To return your product, you need to email us first at hello@littleluxbubbas.com and obtain a return form and the correct return postal address to reach us. Do not send returns until you have spoken with us via email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless your item has been declared faulty by no fault of your own.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. When returning your items please include your return form obtained from us, your items in original, unused and unworn condition and please email us with the tracking number you have used to return it to our warehouse. 

You are responsible to ensure your return goods arrive to our warehouse and we cannot be held responsible for any lost items returned to us and any untrackable items sent to us. 

Please note we cannot update addresses on orders that have already been full-filled. Once the items have been processed we are unable to update addresses and you will need to contact Australia post to organise collection or redirection.